FAQ

• You can call or text us at 905-230-2541
• You can email us at hello@playdaypups.ca
• Our address is 1234 Advance Rd, Burlington, ON L7M 1G6 - Google Maps

We are open 7 days a week, from 6am to 8pm 😉

Yes, of course! We're happy to offer a convenient pick-up service for your pup. Dave will come to pick up your dog. Please note that there is an additional charge of $20 for this service, which includes both pick-up and drop-off.

Our rate for a day of play at Playday Pups is $45 CAD. We offer flexible payment options for your convenience, including major credit cards, e-transfer, or cash.

Playday Pups stands out from other dog daycares with our boutique approach, focusing on personalized care and attention for each dog. We maintain a smaller group size to ensure that every dog receives ample individual attention and enjoys a comfortable, engaging environment. Our dedicated team, led by Tara and Dave, provides a structured and caring atmosphere where dogs can thrive. Additionally, our new facility on Advanced Rd features separate indoor spaces and a main outdoor yard, allowing us to manage interactions thoughtfully and create a positive experience for all dogs in our care.

Yes, we are experienced in catering to dogs with special needs. We can manage complicated medication routines, including injections, with care and precision. Our familiarity with specialized care extends to practices like SOAR Vet Services for old dog rehab and using cavalettis for dogs, thanks to our experience with our own senior dog, Birdie. We’re dedicated to providing the best care for dogs with unique requirements to ensure they are comfortable and well-supported.

Yes, we absolutely love senior dogs and are dedicated to their care. Our experience with senior dogs began with Joran, Tara’s sister's dog, who we took in when her sister became very sick. Joran was a beloved part of our family and helped us understand the unique needs of senior dogs.

We also have Birdie, who we initially thought was around 10 years old. However, a DNA test revealed she is actually 16! This experience has further deepened our commitment to providing specialized care and comfort for senior dogs. We’re dedicated to ensuring that every senior dog receives the love and attention they deserve in a supportive environment.

Yes, your dog can stay with us for the entire day, from 6 AM to 8 PM. We offer special options upon request, so if you have any specific needs or arrangements, just let us know, and we’ll do our best to accommodate them.

We accommodate a maximum of 10-15 dogs at a time. This smaller group size allows us to provide individualized attention and ensure a positive and engaging experience for each dog.

We are seasoned dog owners with four dogs of our own and have extensive experience handling dogs of all sizes, breeds, and temperaments. Playday Pups has been in full operation since early 2024, with Tara and Dave dedicated to providing top-notch care. Additionally, Tara and Dave are currently enhancing their skills through our Dog Handler Academy training to ensure we offer the best care possible for every dog in our facility.

We value our regular customers. For information on discounts, please contact us directly - hello@playdaypups.ca

No, we don’t normally walk dogs every day. If the weather is rainy or extremely hot, we may schedule walks later in the afternoon or at night. However, dogs usually get plenty of exercise playing with other dogs in our yard throughout the day. This natural playtime helps keep them active and engaged.

If your dog isn't social with other dogs (but isn't aggressive or causing issues), we'll make sure to check in on them frequently and prioritize their comfort throughout the day. During the initial meet and greet, we’ll assess your dog’s behavior and tailor their experience to ensure they have a positive and stress-free time with us. Our focus will be on providing them with plenty of attention and engagement to meet their individual needs.

Communication at Playday Pups is designed to keep you informed and connected. We recommend using our app for updates, though it’s not required. Our system will also provide updates via email or text. If you prefer, you can always call us at 905-230-2541 or email us at hello@playdaypups.ca for any inquiries or additional information.

We have retired our dog walking services to focus entirely on providing exceptional care for the dogs in our daycare and boarding programs. This decision allows us to dedicate all our attention and resources to creating a safe, stimulating, and personalized environment for each pup in our care. By not offering walking services, we ensure that every dog receives the individual attention and engagement they deserve, upholding the high standards of care that make Playday Pups Burlington’s top choice for dog daycare and boarding.

We take great care in making sure all dogs get along well and feel comfortable. Before joining our daycare or boarding, every new dog goes through a meet and greet with our team. This allows us to assess their temperament and social skills in a controlled environment. We also keep group sizes small, so we can closely monitor interactions and adjust playgroups as needed to match dogs with similar energy levels and personalities. Your dog’s safety and happiness are our top priorities!

When your dog attends daycare at Playday Pups, all you need to bring is a leash and lunch if they eat during the day. We provide everything else, including plenty of toys, water, and a fun, safe environment for them to enjoy. If your dog has any special dietary needs or medications, just let us know, and we’ll make sure they’re taken care of!

Yes, we do have an assessment process before your dog can join daycare. We schedule a meet and greet where you and your dog come in for a visit. This allows us to observe your dog’s behavior and ensure they’re a good fit for our daycare environment. It’s also a great opportunity for you to see our facilities and ask any questions you might have. This process helps us ensure a smooth transition and that all dogs can enjoy their time with us safely and happily.

We are committed to providing personalized care for dogs with special needs. If your dog has medical conditions or dietary restrictions, please let us know during the initial meet and greet or when you make your reservation. Tara and Dave can accommodate various needs, including administering medications and following specific dietary instructions. They are trained to handle special requirements with care and attention, ensuring your dog stays healthy and comfortable while with us. Your dog's well-being is our top priority, and we're here to make their time with us as enjoyable and safe as possible.

If your dog gets injured or becomes sick during daycare, we’ll reach out to you right away to inform you of the situation. Depending on the severity of the issue, we can take your dog to a veterinarian or animal hospital for immediate care if needed. Your dog’s health and well-being are our top priorities, and we’ll make sure they receive the necessary attention and treatment. We’ll keep you updated throughout the process to ensure you’re informed and involved in any decisions.

With a small group size to ensure each dog receives plenty of attention and care. Typically, we have 10-15 dogs in daycare at the same time, with supervision provided by Tara and Dave. They are always present and actively engaged, monitoring interactions and ensuring a safe and enjoyable environment for all the dogs. This hands-on approach allows us to quickly address any issues and provide personalized care, making sure every dog has a positive and enriching experience.

For privacy and security reasons, we don’t offer in-person visits or live video checks during the day. However, we keep you updated on your dog’s day through our app, text, or email. This way, you’ll receive regular updates and can stay informed about how your dog is doing while they’re with us.

We actively engage with your dog throughout the day to keep them entertained and happy. We offer a variety of activities, including supervised outdoor play sessions, interactive games, and fun toys to keep their minds and bodies stimulated. Our dedicated indoor areas provide a cozy space for quieter activities and relaxation. Tara and Dave make sure to spend time actively playing with each dog, ensuring they have a fun and fulfilling experience from start to finish.

To book a daycare spot for your dog, please start by filling out our registration page at Playday Pups Dog Registration. After we receive your information, Tara and Dave will contact you directly to schedule a meet and greet. This visit allows us to get to know your dog, discuss their needs, and ensure they are a good fit for our daycare environment. Once the meet and greet is complete, we'll finalize the booking details and set up everything for your dog's first day.

Yes, you can visit the facility before deciding to enroll your dog. The meet and greet includes a tour of our facilities, allowing you to see where your dog will be spending their time and to meet Tara and Dave. This visit helps you feel confident about your decision and ensures that our environment is a good fit for your dog.

We don’t provide meals for the dogs, as we want to avoid upsetting their tummies. Please bring your dog's normal food if they require it during their stay. This ensures they stick to their usual diet and helps keep them comfortable and happy.

For dogs with allergies or specific dietary needs, we handle their meals with special care. We feed each dog one at a time, separately from others, to ensure there are no mix-ups or cross-contamination. This careful approach helps accommodate any dietary restrictions and keeps your dog comfortable and safe while they’re with us.

We prioritize cleanliness to ensure a hygienic environment for the dogs. Our facilities are cleaned regularly, with thorough disinfection of all areas, including play spaces, sleeping areas, and food bowls. We use pet-safe cleaning products and maintain a strict cleaning schedule to prevent the spread of germs and ensure a fresh, healthy space for your dog. Additionally, we monitor the environment throughout the day to address any spills or messes promptly.

If you need to cancel or change your dog’s scheduled daycare days, that’s no problem at all. We don't charge any fees for changes or cancellations, so you can adjust your plans as needed without any worry. Just let us know, and we’ll make the necessary arrangements.

Our new location on Advanced Rd is in a commercial district, so noise isn’t typically a concern. However, if any dogs are excessively barking, we manage the situation by speaking with them calmly and providing some quiet time indoors if needed. This helps reduce noise and ensures a comfortable environment for all dogs in our care.

At this time, we do not accept extra-large breeds such as Great Danes, Mastiffs, St. Bernards, or Bernese Mountain Dogs at our daycare. However, we understand that every dog is unique, and we are open to making exceptions based on individual circumstances. If you have a specific breed or size in mind, please reach out to us, and we’ll be happy to discuss your dog’s needs and see if we can accommodate them.

When introducing new dogs into the existing group, we start by allowing them to explore the main outdoor yard. We carefully match new dogs with others that have similar temperaments—timid dogs with timid ones, for example—to ensure a smooth and positive introduction. Tara and Dave closely supervise these interactions to help everyone feel comfortable and ensure a harmonious environment for all the dogs.

Yes, you can bring personal items such as blankets for your dog, especially for boarding stays where these items can help your dog feel more at home. However, it’s not necessary for daycare, as we provide plenty of comfort and enrichment throughout the day. If you prefer to bring something for added comfort, feel free to do so!

Currently, we do not offer additional services such as grooming or training during daycare. However, we are actively looking into adding these services in the future to better meet the needs of our clients. Stay tuned for updates as we continue to enhance our offerings!

Mealtimes are managed carefully by feeding one dog at a time to prevent food aggression. If a dog doesn’t eat, we will attempt to feed them a few times to encourage them to eat. If they still don’t eat, we’ll inform you at pickup time so you’re aware of the situation and can address any concerns. Our goal is to ensure that every dog is well-fed and comfortable during their stay.

The boarding fee at Playday Pups covers all standard care, including daily playtime, exercise, and meals if provided. There are no additional charges for these services. We strive to make your dog's stay as comfortable and enjoyable as possible, with no hidden fees or extra costs.

Yes, you can bring your dog’s own food to ensure they stick to their usual diet. We also recommend bringing their bed to make them more comfortable during their stay. While toys are not necessary, as they can sometimes lead to possessive behavior, we’ll provide plenty of engaging activities and toys to keep your dog entertained. If you have any specific preferences or needs, just let us know!

While boarding at Playday Pups, your dog will get plenty of exercise through playtime with Kaya and our daycare pups. This interactive play helps keep them active and engaged, often leaving them nicely worn out and calm by the evening. We ensure they have ample opportunities to run, play, and socialize, so they stay happy and healthy throughout their stay

For dogs that are anxious or have separation anxiety, we take a gentle and gradual approach. We introduce them slowly to the environment and other dogs to help them adjust comfortably. If any aggression or issues arise, we keep the dogs separated and work on re-introducing them gradually. Our goal is to create a calm and supportive atmosphere, helping your dog feel secure and at ease during their stay.

We are experienced in administering a variety of medications, including complex ones and injectables, during your dog's boarding stay. You can trust us to follow your instructions carefully to ensure your dog's medication needs are met accurately. Just provide us with the necessary details and any special instructions, and we'll take care of the rest, keeping your dog healthy and comfortable throughout their stay.

Yes, your dog will have the opportunity to interact with other dogs during their stay. Tara and Dave manage these interactions carefully, using slow and thoughtful integrations to ensure everyone gets along well. They closely supervise all playtime and interactions to maintain a safe and positive environment for all the dogs in our care.

If your dog becomes ill or injured while boarding, we will notify you immediately. After discussing the situation with you, we can take your dog to a veterinarian or animal hospital as needed. Your dog's health and well-being are our top priorities, and we’ll ensure they receive prompt care and attention.

Yes, we provide updates as much as possible during your dog’s boarding stay. With our boutique approach and smaller group sizes, each dog receives more attention and personalized care. If you’d like a photo or a specific update, just let us know, and we’ll be happy to send one your way. We want you to feel connected and reassured while your dog is with us!